• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.

Enabling the Real-Time Service Enterprise

Our scheduling solution responds in real time to 'day by day' and ‘hour by hour' events in the field, automatically optimising and updating the work schedule for each field resource.

Built on industry leading software from ClickSoftware, we enable the Real-Time Service Enterprise; with tools that allow proactive management of the forecasting and planning process as well as day-of-service delivery. ClickMobile is one component of a broader mobility suite that empowers field staff with live communication on a notebook, tablet or PDA.

In conjunction with ClickSchedule and data streams such as traffic updates and GPS, our solutions drive higher productivity and achieve a balance between customer service and profitability across the service chain.

The world's leading service organisations recognise that in order to provide world-class service they need improved planning and forecasting of changing demands as well as optimisation tools that can act upon data from the field in real-time.

 

ClickSoftware Solutions

ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.

You run your organisation in a way no one else does. Your long-term vision, strategy, competitive differentiation, operational decisions, and the people that you hire all determine how your organisation performs and survives. Irrespective of size or industry, every organisation has one common asset that is essential for delivering world-class organisational performance: people, who become your employees.

ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts. In short, ClickPlan ensures that an organisation has just enough resources with the right skills in a given territory at the right time to have maximal demand coverage and resource utilisation at minimal cost to the organisation.

ClickPlan enables service managers to effectively plan for optimal demand coverage on the day of service.

ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms. ClickForecast assists companies in using their own historical information by automatically analysing trends, seasonality and other repeated patterns in the demand data. But where typical forecasting applications leave off, ClickForecast provides even greater value to the service organisation.

With ClickForecast an organisation can build and maintain business knowledge about the impacts of various business events on the expected demand.

ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule. With ClickLocate, service managers are able to "see" the current location of the entire mobile workforce at one time, and can make decisions and take actions based on this precise information.

ClickLocate is specifically designed to capture precise field service engineer and/or vehicle location information and integrate it with ClickSchedule for use in optimised scheduling.

ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical information they need at their fingertips, increasing their efficiency and productivity, whenever they need the information.

From the field service perspective, ClickMobile wirelessly connects field service technicians to job ticket information for field activities and tasks.

ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain. Based on more than 10 years of experience, and fine-tuned through the course of more than 100 implementations, ClickSchedule allows service managers to define how each of the key performance metrics in the service operation – SLA compliance, overtime, travel time, etc. – is considered in the scheduling process and then automatically builds schedules in such a way as to optimise performance around those metrics.

ClickSchedule helps companies move beyond schedules that are "good enough" to optimised schedules based on the key performance metrics that are most important to each specific company.

ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges. Created for a variety of users across all levels of the organisation.

ClickAnalyze Business Monitoring was created for decision makers who need an ongoing, clear picture of current business performance, including scorecards and high-level alerts for specific KPIs.

ClickAnalyze Business Monitoring consists of a cockpit-style dashboard that displays critical information about costs, service levels and utilisation performance in easy-to-read graphics. When a specified KPI exceeds acceptable service level thresholds, decision makers are immediately alerted, and can drill down to pinpoint specific problem areas and business units. With this information, they are able to quickly take corrective actions across relevant business units in the organisation.

Like all ClickSoftware solutions, ClickAnalyze fits seamlessly as a component of ClickSoftware's ServiceOptimization Suite

ClickAnalyze Insight provides service organisations with reports about the relevant KPIs that enable service managers to monitor performance on a daily basis. This set of KPIs – which was defined based on ClickSoftware's extensive experience in field service – allows managers to immediately identify problems as they occur, and to take corrective action before they get out of hand.

ClickAnalyze Insight helps with problem identification by enabling service managers to drill down through various performance levels – by territory, time, customer and field resource. ClickAnalyze Insight also provides a historical view that service organisations can use to identify and measure performance trends – good and bad – that can affect future planning.

ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges. Created for a variety of users across all levels of the organisation.

ClickAnalyze Business Monitoring was created for decision makers who need an ongoing, clear picture of current business performance, including scorecards and high-level alerts for specific KPIs. ClickAnalyze Business Monitoring consists of a cockpit-style.

ClickAnalyze Business Monitoring consists of a cockpit-style dashboard that displays critical information about costs, service levels and utilisation performance in easy-to-read graphics. When a specified KPI exceeds acceptable service level thresholds, decision makers are immediately alerted, and can drill down to pinpoint specific problem areas and business units. With this information, they are able to quickly take corrective actions across relevant business units in the organisation.

Like all ClickSoftware solutions, ClickAnalyze fits seamlessly as a component of ClickSoftware's ServiceOptimization Suite