• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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Approach

Delivering high quality service during the service encounter is central to competitive advantage in service organisations.

Achieving high service quality, while controlling costs, is a major challenge for service managers.

About Time focus on addressing these challenges. We link service process operational variables to service quality metrics to provide guidelines for service resource allocation.

This approach enables the service operations manager to take specific actions toward service quality improvement, in light of the costs involved.

The advantage of this approach is the development of robust optimisation models, which can automate gap analyses to help organisations identify capacity shortages or overages in a given territory at a given time for a given demand type.

Our solution approach facilitates decision-making on how best to close the gap between forecasted demand and current workforce capacity. In doing so, ClickSoftware considers many factors when determining optimal staffing levels, including defining the optimal skill mix, training programs, temporary and/or permanent relocations, vacations/non-availability, subcontractor usage, overtime usage and expected demand backlog.

 
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