ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
Based on more than 10 years of experience, and fine-tuned through the course of more than 100 implementations, ClickSchedule allows service managers to define how each of the key performance metrics in the service operation—SLA compliance, overtime, travel time, etc.—is considered in the scheduling process and then automatically builds schedules in such a way as to optimise performance around those metrics.
ClickSchedule helps companies move beyond schedules that are "good enough" to optimised schedules based on the key performance metrics that are most important to each specific company.
You run your organisation in a way no one else does. Your long-term vision, strategy, competitive differentiation, operational decisions, and the people that you hire all determine how your organisation performs and survives. Irrespective of sise or industry, every organisation has one common asset that is essential for delivering world-class organisational performance: people, who become your employees.
ClickPlan enables service managers to effectively plan for optimal demand coverage on the day of service.
ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field.
ClickMobile gives your field resources the critical information they need at their fingertips, increasing their efficiency and productivity, whenever they need the information.
From the field service perspective, ClickMobile wirelessly connects field service technicians to job ticket information for field activities and tasks.
ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
With ClickLocate, service managers are able to “see” the current location of the entire mobile workforce at one time, and can make decisions and take actions based on this precise information.
ClickLocate is specifically designed to capture precise field service engineer and/or vehicle location information and integrate it with ClickSchedule for use in optimised scheduling.