ClickSoftware Technologies Ltd. (nasdaqgs:CKSW), the leading global provider of automated mobile workforce management and optimization solutions for the service industry, today announced it is attending Field Service Latin America taking place in São Paulo, Brazil March 6 - 8, 2012. Attendance at the event is the latest move by the company to strengthen its presence in Latin America. In 2011 ClickSoftware established a dedicated sales presence in the area, and is collaborating with global partners such as Accenture and SAP in order to leverage years of joint experience to help organizations navigate the unique challenges of running a successful service business in the region. ClickSoftware has a long history of enabling innovation for leading field service companies, including its work with Portugal Telecom, Pacific Gas & Electric, Rogers Cable Communication, Questar Gas, Vivint, Xerox, and dozens of other organizations that deploy and manage large mobile workforces.
On Thursday, March 08, Stephen Timms, Vice President of Sales, Americas, is participating on the panel discussion, "Outlining New Management and Scheduling Systems for Field Service and Having a Better Understanding on Why to Invest in Them," held at the Field Service Latin America conference at the Hotel Sofitel Ibirapuera. Timms, along with panel participants, will be sharing best practices and real case examples of how service industries can use workforce management solutions to trim excessive costs associated with the field workforce while simultaneously improving customer service and the image of the overall brand. In addition, the panel will be focusing on how these solutions provide management insight into more detailed and actionable customer and historical data.
"Even in markets with high growth and low labor costs, the challenge of delivering superior customer service remains a priority, and the return on investment for workforce scheduling and optimization solutions is still very tangible and clear-cut," said Timms. "ClickSoftware is well suited to meet the needs of growing and mature organizations through our scalable workforce management and mobility solutions. Our unparalleled global partnerships with Accenture and SAP enable us to deliver a wide range of solutions for a variety of industries including telecommunications, utilities, retail organizations, and a host of other markets that depend on large fleets of mobile and field service employees."
ClickSoftware provides comprehensive and industry-leading mobile workforce management and optimization solutions for service organizations of all sizes. This suite of products, available on premise or via the cloud, delivers solutions for every step in the service chain including planning, execution and analysis.
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific.