ClickSoftware Gathers Together Leading Team of Mobile Workforce Experts in Barcelona

ClickConnect Europe Features Industry Analysts, Global Experts, Customers and Partners Working Together to Drive Service Industries Forward

ClickSoftware Technologies Ltd, the leading provider of automated mobile workforce management and optimisation solutions for the service industry, today kicks off ClickConnect Europe, the annual business and educational conference focused entirely on mobile workforce management.

Service companies from a wide variety of industry verticals are gathering in Barcelona on 14 - 17 May 2012 to learn new techniques, and share best practices to leverage the mobile workforce as a competitive advantage.

Geek Squad founder Robert Stephens presents this year's keynote, which will provide an entertaining and insightful look at the many ways service businesses can and should use key assets - namely their workforce - as the biggest marketing drivers in an organisation.

ClickConnect offers the opportunity for the conference's delegates to network with industry peers, ClickSoftware experts, partners and industry analysts, and to exchange valuable business and technology thought leadership. Highlights will include:

• An overview by Sumair Dutta from the Aberdeen Group on how SoMoClo (Social, Mobile Cloud) is increasingly an important consideration for service businesses
• Mobile strategy, preparation and implementation advice from Mobile Analyst Kevin Benedict
• A discussion on how to implement a successful change management strategy
• Demos of ClickSoftware's ClickAppStore, and an overview of the critical importance of enterprise apps for field service
• SMART strategies for effective service management
• Best practices for cloud implementations
• In-depth functionality sessions

"As service industries face tougher competition and pricing pressures, organisations have turned to service perks and the mobile workforce to set them apart from the crowd," said Hannan Carmeli, President and COO of ClickSoftware. "ClickConnect provides an important forum to bring together field service experts and mobile workforce leaders in order to drive industry innovation."

In conjunction with ClickConnect, PartnerConnect is a separate tract providing a dedicated environment for systems integrators to engage and share ideas with ClickSoftware's executive team on best practices, key trends, and future technology initiatives.

More information and a complete agenda for ClickConnect Europe 2012 can be found online.

About ClickSoftware

ClickSoftware is the leading provider of automated mobile workforce management and service optimisation solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimisation" concept, our solutions provide organisations with end-to-end visibility and control of the entire service management chain by optimising forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organisations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organisations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific.