• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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Partners

Overview

About Time is pleased to be offering Workforce Scheduling and Optimisation solutions built on industry leading platforms from ClickSoftware.

About Time solutions incorporate the following key components from the ClickSoftware suite:

About Time encourages relationships with partners, especially those with specialist skills around ERP, CRM and the common service desk tools. Please approach us if you would be interested in partnering with us.

An introduction to ClickSoftware

Founded by Dr. Moshe BenBassat, a former university professor, ClickSoftware has its roots in academia. From its birth, ClickSoftware has been the recognised leader in driving decision-making processes and helping service organisations get the most out of their resources.
In 1996, ClickSoftware coined the concept of "Service Chain Optimisation" as an analogy to supply chain optimisation. Recently, they were awarded a US Patent for this concept of continuous planning and scheduling.
Service Chain Optimisation is:

  • having the right resources in the right places at the right time
  • a decision-making process consisting of several interrelated links that affect the day of service but that use the information that was available to you at that time
  • about getting the most productivity from your resources at the lowest cost, while sticking to the goals of your service business

Today ClickSoftware offers a full range of products aimed at helping service organisations complete more calls per day, week, month, and year. Job completion is the lifeblood of any service organisation, and ClickSoftware's technology and expertise are at the heart of the most successful service operations around the world.

ClickSoftware's customers represent a cross-section of leaders in the utilities, communications, computer and office equipment, home services, and capital equipment industries and many other industries. Many leading companies around the world have employed ClickSoftware products to achieve the highest level of performance across their service business.

 
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