About Time is pleased to be offering Workforce Scheduling and Optimisation solutions built on industry leading platforms from ClickSoftware.
About Time solutions incorporate the following key components from the ClickSoftware suite:
About Time encourages relationships with partners, especially those with specialist skills around ERP, CRM and the common service desk tools. Please approach us if you would be interested in partnering with us.
Founded by Dr. Moshe BenBassat, a former university professor, ClickSoftware has its roots in academia. From its birth, ClickSoftware has been the recognised leader in driving decision-making processes and helping service organisations get the most out of their resources.
In 1996, ClickSoftware coined the concept of "Service Chain Optimisation" as an analogy to supply chain optimisation. Recently, they were awarded a US Patent for this concept of continuous planning and scheduling.
Service Chain Optimisation is:
Today ClickSoftware offers a full range of products aimed at helping service organisations complete more calls per day, week, month, and year. Job completion is the lifeblood of any service organisation, and ClickSoftware's technology and expertise are at the heart of the most successful service operations around the world.
ClickSoftware's customers represent a cross-section of leaders in the utilities, communications, computer and office equipment, home services, and capital equipment industries and many other industries. Many leading companies around the world have employed ClickSoftware products to achieve the highest level of performance across their service business.