This inefficiency can spring up in any of the many links within the service chain. From forecasting and planning to scheduling, mobility and business analytics, this resource-intensive process is fraught with potential pitfalls and efficiency leaks. And no matter how good your CRM or ERP systems are, they cannot prevent the inefficiencies that ultimately lead to poor service.
Service Chain Optimisation is a procedure of allocating and positioning appropriate resources at the correct time to supply superb service to your clients, while at the same time reducing costs substantially. The service chain consists of various associations that should be evaluated and can be effectively managed.