This inefficiency can spring up in any of the many links within the service chain. From forecasting and planning to scheduling, mobility and business analytics, this resource-intensive process is fraught with potential pitfalls and efficiency leaks. And no matter how good your CRM or ERP systems are, they cannot prevent the inefficiencies that ultimately lead to poor service.
ClickSoftware provides a comprehensive range of business software and services designed to help service organisations face head-on the challenges of inefficiency. We understand that maximising the utilisation of your resources is the lifeblood of your service organisation and have developed a suite of solutions and services that reach the heart of the problem.
By optimising everything from customer demand forecasts, the shifts your employees work and even the specific routes that your field resources take to their jobs, ClickSoftware helps service organisations preserve and improve their bottom lines.