Today's service organisations are awash in information, with countless measures and indicators available to track the tiniest details. The key to cutting through the noise is to identify the key performance indicators (KPIs) that provide the truest reflection of the state of the organisation, and then transform this data into useful knowledge.
ClickAnalyze was designed specifically for service businesses, and reflects our deep understanding of your unique challenges. Created for a variety of users across all levels of the organisation - including executives, managers, planners and dispatchers - ClickAnalyze provides business activity monitoring through three separate modules:
ClickAnalyze provides important insight into what's happening, and why. Instead of just pointing out problems, or potential problems, it enables the service organisation to determine the causes. In addition, it provides a depth of current and historical data that allows the organisation to take immediate corrective and preventative actions.
Like all ClickSoftware solutions, ClickAnalyze modules fit seamlessly as components of ClickSoftware's ServiceOptimization Suite. They extract data from ClickSchedule and archive it to be used during analysis. ClickAnalyze Insight also provides ClickForecast with the historical data needed for reliable customer demand forecasting.