• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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ClickAnalyze

Today's service organisations are awash in information, with countless measures and indicators available to track the tiniest details. The key to cutting through the noise is to identify the key performance indicators (KPIs) that provide the truest reflection of the state of the organisation, and then transform this data into useful knowledge.

ClickAnalyze was designed specifically for service businesses, and reflects our deep understanding of your unique challenges. Created for a variety of users across all levels of the organisation - including executives, managers, planners and dispatchers - ClickAnalyze provides business activity monitoring through three separate modules:

  • ClickAnalyze Insight - an analytics tool that enables service organisations to monitor and evaluate their overall operational performance and trends
  • ClickAnalyze Business Monitoring  - a tool that provides a way to quickly identify and monitor performance across the service operation with the ability to drill down to lower levels of detail

ClickAnalyze provides important insight into what's happening, and why. Instead of just pointing out problems, or potential problems, it enables the service organisation to determine the causes. In addition, it provides a depth of current and historical data that allows the organisation to take immediate corrective and preventative actions.

Like all ClickSoftware solutions, ClickAnalyze modules fit seamlessly as components of ClickSoftware's ServiceOptimization Suite. They extract data from ClickSchedule and archive it to be used during analysis. ClickAnalyze Insight also provides ClickForecast with the historical data needed for reliable customer demand forecasting.

ClickAnalyze Features and Benefits

ClickAnalyze Features

  • Dashboard view for real-time KPI monitoring
  • Detailed report view for each KPI
  • Historical view for identification of trends
  • Drill-down capabilities by territory, time, customer, and resource from the very-high-level view to the individual level
  • Multilingual support

ClickAnalyze Benefits

  • Identify service inefficiencies, patterns and trends
  • Improve accuracy of forecasting and planning
  • Detect problems or potential problems early
  • Identify problem source(s)
  • Analyse the problem at high or very detailed levels
 
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