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ClickAnalyze Business Monitoring

ClickAnalyze Business Monitoring was created for decision makers who need an ongoing, clear picture of current business performance, including scorecards and high-level alerts for specific KPIs.

ClickAnalyze Business Monitoring consists of a cockpit-style dashboard that displays critical information about costs, service levels and utilisation performance in easy-to-read graphics. When a specified KPI exceeds acceptable service level thresholds, decision makers are immediately alerted, and can drill down to pinpoint specific problem areas and business units. With this information, they are able to quickly take corrective actions across relevant business units in the organisation.

ClickAnalyze Business Monitoring Features

  • Thin web client
  • Accumulative view of performance through graphs
  • KPI library oriented to service organisations
  • Dashboard personalisation and access control
  • Localisation capabilities
  • Print and save options

ClickAnalyze Business Monitoring Benefits

  • Monitor and control cost, revenue and customer service levels of the service operation
  • Quickly and intuitively view status of service operations
  • Identify problems before they become crises
  • Utilise a ready-to-use gauge library designed for service organisations
 
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