• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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ClickAnalyze Insight

ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data produced from ClickSchedule.

Dashboard views of the organisation's KPIs enable managers to track performance and identify existing or potential problems before they get out of control. More than that, ClickAnalyze Insight helps service organisations investigate and identify the causes of those problems. By enabling service managers to drill down through various performance levels and groups - territories, products, engineers, and customers - managers are able to pinpoint bottlenecks in the system.

ClickAnalyze Insight also provides a historical view of service organisation performance that can be used to identify trends, good and bad, that can affect future planning.

By being part of the ServiceOptimization Suite, ClickAnalyze takes operational data from ClickSchedule and feeds relevant historical information into ClickForecast for use in demand forecasting.

ClickAnalyze Insight Features

  • Detailed report view for each KPI
  • Historical view for identification of trends
  • Drill-down capabilities by territory, time, customer and field resource from the very high-level view to the individual level
  • Multilingual support

ClickAnalyze Insight Benefits

  • Identify service inefficiencies, patterns and trends
  • Improve accuracy of forecasting and planning
  • Detect problems or potential problems early
  • Identify problem source(s)
  • Analyse the problem at high or very high detailed levels
 
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