• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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ClickLocate

ClickLocate enables service organisations to improve their service operations by allowing them to make decisions and take actions based on actual location information including, near real-time engineer locations. In effect, ClickLocate enables service managers to "see" the current location of the entire mobile workforce in one click.

The ClickLocate solution also provides:

  • An engineer's travel direction
  • Average speed
  • Information based on whether or not the engineer is currently moving or stopped
  • A time stamp to establish when the information was processed

ClickLocate receives location information transmitted from GPS, cell-tower ID, cellular triangulation, assisted GPS and other services to a mobile device carried by the field engineer or mounted in the service vehicle. The solution then integrates to ClickSchedule via Web Services. Once location information is received to ClickSchedule, dispatchers are able to take action to identify potential late or missed appointments to rectify the situation early.

ClickLocate Benefits

  • Improved emergency handling – scheduling services which consider field resource’s real-time location
  • Increased field workforce utilisation
    • Ability to proactively identify alternate routes in case of unexpected traffic situations and such
    • Provides visibility and control over the field workforce to improve discipline and adhere to organisational policy
  • Reduced scheduling & dispatcher labor
    • Reduce phone time identifying engineer locations and arrival times
  • Improved customer service
    • Pro-actively contact customers before late arrivals
    • Validate/refute claims of technician "no-shows"
  • Eliminated loss, penalties and liabilities
    • Immediately identify the closest resource to an emergency
    • Ensure safety of the workforce by knowing where they are instead of just where they should be
    • Prevent loss by quickly finding stolen vehicles
    • Enforce organisational policies for vehicle use

 
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