• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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ClickPlan

ClickPlan ensures that an organisation has just enough resources with the right skills in a given territory at the right time to have maximal demand coverage and resource utilisation at minimal cost to the organisation. The product receives as input demand forecasts, which can come directly from ClickForecast, and produces a gap analysis to identify where current capacity deviates from required capacity to meet the demand.

Once workforce shortages and/or overages are identified, ClickPlan then facilitates decision-making on how best to close the gap. In doing so, the product considers many factors, including:

  • Defining the right staffing level
  • Temporary and/or permanent relocations
  • Vacations/non-availability
  • Subcontractor usage
  • Overtime usage
  • Expected demand backlog, and more

By being part of the ServiceOptimization Suite, ClickPlan takes service demand information from ClickForecast and feeds workforce capacity levels into ClickRoster for use in shift planning, and into ClickSchedule for use in optimised scheduling

ClickPlan Features and Benefits

ClickPlan Features

  • Gap analysis
  • What-if scenarios
  • Decision support for:
    • Adjusting workforce levels
    • Optimising skills mix
    • Effecting permanent and temporary relocations
    • Managing vacations and non-availability
    • Managing subcontractor and overtime usage
    • Managing backlog
  • Multilingual support

ClickPlan Benefits

  • Enables optimal demand coverage and workforce and resource utilisation at minimal cost
  • Prevents shortages and/or overages in capacity
  • Enhances optimised scheduling
  • Ensures decision continuity across the organisation from strategic planning to tactical planning to scheduling
  • Controls costs
  • Provides the ability to recruit the right number of people
  • Helps reduce spend on contractors
 
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