• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
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Service Chain Optimisation

A brief overview of Service Chain Optimisation

Service Chain Optimisation is a procedure of allocating and positioning appropriate resources at the correct time to supply superb service to your clients, while at the same time reducing costs substantially. The service chain consists of various associations that should be evaluated and can be effectively managed.

Typically we can divide our speciality into three classes as subsequently listed:

Mobile Workforce Management

Whilst mobile resources are dispersed to the field, it’s habitually a challenge to effectively manage their current workflow process.

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Workforce Scheduling

Effectively planning the utilisation of your assigned resources is key in the success of any workflow process.

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Optimised Scheduling

The success rate of any business based on the field service industry is directly linked to successful customer satisfaction.

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