In order to effectively initiate field service requests from clients, onsite support personal needs to be fully versed with “big picture” prospective, yet service industries are quite often in the dark as to the status of their resource’s current whereabouts and status of their prospective assigned tasks. Therefore without the ability to adequately monitor the whole workflow process with mobile workforce management software, companies have no clear way of evaluating the holistic process.
With the deployment of mobile workforce management software provided by ClickSoftware, service industries can effectively:
A substantial benefit of mobile workforce management software is that decision makers have direct access to live data feeds that will enable them to make decisions based on accurate information in an instant. They will know exactly where a specific resource might be onsite and the current status of any specific assigned task.
With ClickSoftware, About Time is able to supply functionality to service providers that will enable them to gain the most of their mobile resources in the field. Therefore greater visibility and flexibility is harnessed -- ultimately leading to service optimisation.