• ClickRoster
    ClickRoster is uniquely positioned to create optimal shift patterns and schedules throughout the entire organisation to maximise employee efficiency and overall operational readiness.
  • ClickLocate
    ClickLocate is a ClickSoftware application that optimises scheduling by capturing the location of field service engineers and/or service vehicles and integrating it with ClickSchedule.
  • ClickAnalyze
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges.
  • ClickPlan
    ClickPlan is a ClickSoftware application that enables service organisations to make both long-term and short-term capacity planning decisions based on input from service demand forecasts.
  • ClickMobile
    ClickMobile enables service organisations to better manage and optimise utilisation of their resources in the field. ClickMobile gives your field resources the critical info they need at their fingertips.
  • ClickInsight
    ClickAnalyze Insight is designed to help service managers keep their organisations on course. The application gathers and presents operational performance and key performance indicator (KPI) data.
  • ClickForecast
    ClickForecast is a ClickSoftware application that enables service organisations to better predict future service demand in both the short and long terms.
  • ClickSchedule
    ClickSchedule is a ClickSoftware application designed to enable service organisations to improve efficiencies in the scheduling portion of the service chain.
  • ClickDashboard
    ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges across all levels of the organisation.
Your are here: Home Solutions Service Chain Optimisation Mobile Workforce Management

Mobile Workforce Management

In order to effectively initiate field service requests from clients, onsite support personal needs to be fully versed with “big picture” prospective, yet service industries are quite often in the dark as to the status of their resource’s current whereabouts and status of their prospective assigned tasks. Therefore without the ability to adequately monitor the whole workflow process with mobile workforce management software, companies have no clear way of evaluating the holistic process.

With the deployment of mobile workforce management software provided by ClickSoftware, service industries can effectively:

  • Optimise tasks in a proactive manner daily
  • Allow resources to be re-assigned at any given time – even during the middle of any given day
  • A resource can be assigned to tasks in a dynamic schedule which is bound by constant flexibility and fluctuations as needs dictate
  • More accurate and adequate  resource utilisation

A substantial benefit of mobile workforce management software is that decision makers have direct access to live data feeds that will enable them to make decisions based on accurate information in an instant. They will know exactly where a specific resource might be onsite and the current status of any specific assigned task.

With ClickSoftware, About Time is able to supply functionality to service providers that will enable them to gain the most of their mobile resources in the field. Therefore greater visibility and flexibility is harnessed -- ultimately leading to service optimisation.

 
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