For any business that is in the field service industry it’s imperative to address the needs of clients with minimal fuss and effort in a timely manner. Therefore delivery of solutions should preferably be affected with quick turnaround times. It is crucial as to how a client’s query is dealt with from initial client support request via customer support.
About Time powered by ClickSoftware manage intelligent appointment scheduling that features:
Even though CRM and ERP are invaluable tools, it is predominantly utilised for data manipulation and cannot facilitate in scheduling assignments that will benefit the client. Companies that specialise in service delivery must enhance their alternatives using schedule optimisation software that concurrently evaluates strategic and operational restrictions when scheduling resource tasks. This affords companies the option to assign the most appropriate resources and the precise apparatus to any given task.
About Time manage the entire workflow process from initial conception to final deployment, therefore effectively overseeing client problems on the day of service -- untimely deploying a more efficient field service team with correct data onsite and with more useable data analytics that can be utilised for future business forecasting.
The ClickSoftware solution offered by About Time can be accessed by an intuitive web interface that’s based on sophisticated technology. Our innovative applications support various types of users that include dispatchers, field supervisors and contractor dispatchers that can remotely access strategic functionality.