Effectively allocating resources in organisations are paramount to success. If you strike the right balance with assigned resources that possesses the correct combination of skills at the right moment, you will provide superb service at a fraction of the cost normally associated with.
Alas due to the complex nature of capacity planning, incorrect interpretations as to accurate requirements can lead to abject failure of a workflow processes -- leading to extensive financial losses that include missed SLAs, low resource deployment and astonishing overtime costs.
Targeted capacity planning enables the client to:
About Time can with the deployment of ClickSoftware solutions address these challenges of workforce scheduling by introducing effective capacity plans that will pave the way to suitable shift forecasting, which is fundamentally the subsequent step in the service chain.